KelvinforgeDelivery & Payment
Kelvinforge dispatches fitness equipment, training apparel and sports nutrition items from our United Kingdom fulfilment centre with reinforced handling procedures suited to weighted, bulky and sealed goods. Every parcel is prepared to withstand standard courier transit conditions across England, Scotland, Wales and Northern Ireland.
- Processing time
- Same day for orders before 11:00, next business day otherwise
- Delivery time
- 1-3 business days
- Delivery cost
- From £4.49; free above £50
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD | 1-3 business days | £4.49 |
| Royal Mail Tracked 48 | 2-4 business days | £3.99 |
Timeframes count business days from dispatch. Remote areas can add 1-2 days.
3. Order processing
Orders placed before 11:00 on a business day are dispatched that same day. Orders placed after the cut-off, on weekends or on public holidays go out the next business day. A confirmation email with the order number arrives as soon as the order is placed.
Resistance bands, apparel and accessories are packed in padded poly-lined pouches to prevent abrasion; dumbbells, kettlebells and rigid equipment are secured in double-wall corrugated boxes with internal foam corner bracing to absorb impact; sealed sports nutrition and supplement containers are shipped with tamper-evident factory seals left fully intact and additional void-fill cushioning to prevent shifting in transit.
4. Tracking your parcel
Once your order leaves our fulfilment centre, an automated tracking number is generated and sent to you by email and, where a mobile number is provided, by SMS, allowing you to follow your parcel's progress through to final delivery.
5. Lost or delayed parcel
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We open a trace with the courier and either resend the order or refund it in full, your choice, within 10 business days of the claim.
6. Damaged on arrival
Photograph the parcel, the packaging and the affected item before disposing of any materials, then contact our support team within 48 hours of delivery quoting your order number; we will arrange either a replacement item or a full refund once the damage report is reviewed, at no cost to you.
7. Payment methods
We accept Cash on delivery, Bank transfer. We will never request card or online-banking details by email or phone.
8. Delivery outside United Kingdom
We deliver to a set list of countries. Delivery cost and expected timing for your destination appear at checkout, before you pay. If import duties apply at the border, the recipient covers them.
9. Questions about this policy
Write to [email protected] or call +44 141 642 1207 during Mon-Thu 07:45-15:15, Fri 07:45-13:30, Sat 10:30-14:15. We answer every request within one business day.
- Merchant
- Kelvinforge Ltd.
- Registered address
- 58 Dumbarton Road, Glasgow, G11 6NU, United Kingdom
- [email protected]
- Phone
- +44 141 642 1207
- Working hours
- Mon-Thu 07:45-15:15, Fri 07:45-13:30, Sat 10:30-14:15
- Registration
- Company No. SC211202